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Our Story

Built for the people
behind every conversation

ChatVault started with a simple belief — that customer support should feel human, fast, and effortless, no matter which channel your customers choose.

The Journey

From frustration to a unified platform

We built ChatVault after experiencing firsthand how fragmented customer communication had become. Support teams were toggling between five different apps, missing messages, and losing context — and customers were paying the price.

What started as an internal tool for a small e-commerce team quickly became something teams everywhere were asking for. We decided to build it properly — a premium, modern inbox that brings every channel into one calm, organized workspace.

Today ChatVault powers support for hundreds of businesses across e-commerce, SaaS, and services. We are a remote-first, product-obsessed team that genuinely cares about the people on both sides of every conversation.

AK
SR
MT
Founded by support veterans
Three co-founders with combined experience across customer experience, product engineering, and enterprise SaaS — all with a shared frustration that inspired ChatVault.
"We didn't want to build another tool. We wanted to build the last tool a support team would ever need."
2026
Founded
500+
Teams served
5
Team members
What we believe

Principles that guide how we build

Simplicity first
Great software should feel invisible. We remove every unnecessary step so your team can focus entirely on the customer.
Quality without compromise
We ship carefully. Every feature is considered, every edge case tested, and every interaction polished before it reaches you.
Customer obsession
We build for the people using the product every day — your agents and your customers. Their feedback shapes every roadmap decision.
Transparency
We communicate clearly — about pricing, uptime, roadmap direction, and when things go wrong. No surprises, ever.
Remote and global
Our team spans continents and time zones. We believe great work happens when talented people have the freedom to do it from anywhere.
Long-term thinking
We are building a company to last. We don't chase short-term metrics at the expense of trust, product quality, or our team's wellbeing.
The Team

Built by product enthusiasts

Our team is fully remote, spread across the US, Europe, and South Asia. We have deep experience building communication and CX products at scale.

AK
Aryan Kapoor
Co-founder & CEO
San Francisco, US
SR
Sana Reza
Co-founder & CTO
Bangalore, IN
MT
Marcus Tang
Co-founder & CPO
Singapore
LN
Layla Nasser
Head of Engineering
Amsterdam, NL
JM
James Moore
Head of Product
London, UK
PV
Priya Varma
Lead Designer
Mumbai, IN
OB
Olivia Brooks
Head of Customer Success
Austin, US
NK
Neel Krishnan
Senior Engineer
Chennai, IN
500+
Teams worldwide
2M+
Conversations managed
5
People on the team
99.9%
Uptime SLA

We're hiring across every team

We're a remote-first company that values craft, ownership, and curiosity. If you care deeply about the products you build, we'd love to talk.

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