Last Updated: June 2026
These Terms of Service (“Terms”) govern your access to and use of the ChatVault platform, website, applications, and related services (collectively, the “Service”).
By creating an account, accessing, or using ChatVault, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Service.
ChatVault is a customer communication platform that enables businesses to manage conversations from multiple communication channels through a unified inbox, including but not limited to:
ChatVault provides communication management tools and does not own, control, or assume responsibility for third-party communication platforms.
You must:
By using ChatVault, you represent and warrant that you meet these requirements.
To access certain features, you may be required to create an account.
You agree to:
You are responsible for maintaining the confidentiality of your account.
Certain features may require a paid subscription.
By purchasing a subscription, you agree that:
Failure to pay fees may result in suspension or termination of access to paid services.
ChatVault may offer free trials from time to time.
Unless canceled before the trial period ends, your subscription may automatically convert into a paid plan according to the pricing displayed at the time of registration.
You agree not to:
You are solely responsible for content transmitted through your connected communication channels.
ChatVault integrates with third-party services including:
Your use of these integrations is subject to the terms and policies of the respective third-party providers.
ChatVault is not responsible for service interruptions, policy changes, or actions taken by third-party platforms.
Users retain ownership of customer communications and content processed through ChatVault.
By using the Service, you grant ChatVault a limited license to process, store, and transmit such data solely for the purpose of providing the Service.
ChatVault does not claim ownership of user-generated content.
Our collection and processing of information is governed by our Privacy Policy.
By using ChatVault, you consent to our data practices as described in the Privacy Policy.
We strive to maintain reliable service availability.
However, ChatVault does not guarantee:
Maintenance, upgrades, outages, and external factors may affect service availability.
ChatVault and its associated branding, software, technology, content, and intellectual property are owned by ChatVault or its licensors.
Users receive a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms.
No rights are granted except those expressly provided herein.
Users may not:
Violation may result in immediate account suspension.
ChatVault may suspend or terminate accounts that:
Users may terminate their accounts at any time.
Termination does not relieve outstanding payment obligations.
To the maximum extent permitted by law, ChatVault shall not be liable for:
Total liability shall not exceed the amount paid by the user to ChatVault during the twelve (12) months preceding the claim.
The Service is provided on an “as is” and “as available” basis.
ChatVault makes no warranties, express or implied, including warranties of:
Use of the Service is at your own risk.
You agree to defend, indemnify, and hold harmless ChatVault, its affiliates, employees, officers, and partners from any claims, damages, liabilities, losses, costs, or expenses arising from:
Users connecting Facebook, Instagram, WhatsApp, or other third-party platforms agree to comply with all applicable platform policies.
ChatVault is not responsible for account restrictions, suspensions, or enforcement actions imposed by third-party services.
ChatVault may modify, suspend, or discontinue portions of the Service at any time.
We reserve the right to introduce, modify, or remove features without prior notice.
We may update these Terms periodically.
Updated versions will be posted on this page.
Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where ChatVault operates, without regard to conflict of law principles.
For questions regarding these Terms, please contact:
ChatVault
Email: support@chatvault.io
Website: https://chatvault.io
Address: Kathmandu, Nepal
These Terms, together with the Privacy Policy and any additional agreements expressly incorporated herein, constitute the entire agreement between you and ChatVault regarding the Service and supersede all prior agreements and understandings.