Last Updated: June 2026
ChatVault (“ChatVault”, “we”, “our”, or “us”) is a customer communication and engagement platform that enables businesses to manage conversations across multiple communication channels, including Facebook Messenger, Instagram Direct Messages, WhatsApp, Email, Website Live Chat, and other supported integrations.
This Privacy Policy explains how we collect, use, disclose, process, and protect information when users access or use ChatVault services.
By accessing or using ChatVault, you agree to the practices described in this Privacy Policy.
When you register for ChatVault, we may collect:
When users connect communication channels to ChatVault, we may process:
If you connect Meta platforms such as Facebook Messenger, Instagram, or WhatsApp, we may access and process information authorized through those platforms, including:
We only access information that is necessary to provide the services requested by our users.
We automatically collect certain technical information including:
We use collected information to:
ChatVault may integrate with Meta platforms, including:
Data received through Meta integrations is used solely for:
ChatVault does not sell, rent, or share Meta user data with third parties for advertising purposes.
Users remain responsible for ensuring they have appropriate permissions to access and process customer communications through connected platforms.
ChatVault may use cookies and similar technologies to:
Users may manage cookie preferences through their browser settings.
We do not sell personal information.
We may share information with third-party providers who assist with:
We may disclose information when required by:
If ChatVault undergoes a merger, acquisition, or sale, information may be transferred as part of that transaction.
We retain information for as long as necessary to:
Users may request deletion of their data as described below.
We implement commercially reasonable technical and organizational measures to protect information against:
However, no method of transmission or storage can be guaranteed to be completely secure.
Information may be processed and stored in countries other than the user’s country of residence.
By using ChatVault, users consent to such transfers where permitted by applicable law.
Depending on applicable laws, users may have rights to:
Requests may be submitted using the contact information below.
ChatVault is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
ChatVault may integrate with third-party services including:
Use of such services may be governed by their own privacy policies.
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised “Last Updated” date.
Continued use of the service after changes become effective constitutes acceptance of the revised policy.
For questions regarding this Privacy Policy or privacy-related requests, contact:
ChatVault
Email: support@chatvault.io
Website: https://chatvault.io
Users may request deletion of personal information by:
Upon verification of the request, ChatVault will delete or anonymize applicable data in accordance with legal obligations and operational requirements.