User Data Deletion

Data Deletion Instructions

Last Updated: June 2026

Introduction

ChatVault respects the privacy rights of its users and is committed to providing a clear process for requesting the deletion of personal information and account data.

This page explains how users may request deletion of data associated with their ChatVault account and connected integrations, including Facebook Messenger, Instagram, WhatsApp, Email, and other supported communication channels.

Requesting Data Deletion

Users may request deletion of their data at any time by contacting ChatVault through one of the following methods:

Email Request

Send an email to:

support@chatvault.io

Please include:

Your full name
Registered email address
Company name (if applicable)
Description of the deletion request

To protect account security, ChatVault may require verification of account ownership before processing the request.

Account Deletion

Users may request permanent deletion of their ChatVault account.

Upon successful verification and processing:

User account information will be removed
User profile information will be deleted
Access credentials will be revoked
Active subscriptions may be canceled in accordance with applicable billing terms

Account deletion may be irreversible.

Customer Communication Data

If requested, ChatVault will delete customer communication data associated with the account, including:

Conversation history
Customer contact records
Internal notes
Attachments and media files
Communication logs

Certain records may be retained where required by applicable law, regulatory obligations, dispute resolution requirements, or security investigations.

Facebook, Instagram, and WhatsApp Data

When users connect Meta services through ChatVault, we may process messaging data received through:

Facebook Messenger
Instagram Messaging
WhatsApp Business Platform

If a user disconnects a Meta integration or requests account deletion:

Associated access tokens will be removed
Integration permissions will be revoked where applicable
Related communication data may be deleted in accordance with the user’s request and legal obligations

Users may also manage connected applications directly through their Meta account settings.

Processing Time

ChatVault aims to process verified deletion requests within thirty (30) days of receiving the request.

Complex requests or requests involving legal obligations may require additional time.

Data Retention Exceptions

ChatVault may retain limited information where necessary to:

Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Maintain security records

Any retained information will be stored only for the period required by applicable law or legitimate business purposes.

Revoking Third-Party Access

Users may revoke ChatVault’s access to connected third-party services at any time through the respective platform settings, including:

Facebook
Instagram
WhatsApp
Google
Microsoft

Removing these permissions may affect the functionality of connected integrations.

Verification Requirements

To protect user privacy and prevent unauthorized deletion requests, ChatVault may request additional information to verify the identity of the requesting individual before processing any deletion request.

Contact Information

For all data deletion requests or privacy-related inquiries, please contact:

ChatVault

Email: support@chatvault.io

Website: https://chatvault.io

Meta Platform Users

If you have connected your Facebook, Instagram, or WhatsApp account to ChatVault and would like your data removed, you may:

Disconnect ChatVault from your Meta account settings.
Contact support@chatvault.io with your deletion request.
Provide sufficient information to verify account ownership.

Upon verification, ChatVault will process the request in accordance with this policy and applicable laws.