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Now Live! Facebook + Instagram Messages

Unified Customer
Conversations.
One Inbox.

Manage Facebook, Instagram, WhatsApp, Email, and Website Chat from a single workspace — built for teams that move fast.

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app.chatvault.io/inbox
Search conversations…
SM
Sarah Mitchell
I need help with my order
2m
3
JK
James Kim
Thanks for your help!
15m
AL
Amy Lee
Can you track my shipment?
1h
1
RP
Raj Patel
The refund was processed
3h
MC
Maria Chen
Product question about size
5h
SM
Sarah Mitchell
Facebook Messenger
Hi, I need help with my recent order #1042. It hasn't arrived yet.
10:32 AM
Hi Sarah! I'm looking into order #1042 right now for you.
10:34 AM
It was supposed to arrive 3 days ago. Can you check?
10:34 AM
I can see your package is in transit and will arrive today by 6 PM. I'll send you the tracking link.
10:36 AM
Reply to Sarah…
Contact
NameSarah Mitchell
ChannelFacebook
Conversations8 total
LocationNew York
Labels
VIP Order Issue Follow-up
Assigned To
JD
John Doe
All your channels in one place
Facebook
Messenger
Instagram
Direct Messages
WhatsApp
Business API
Email
All providers
Live Chat
Website widget
Features

Everything your support team needs

From routing to reporting, ChatVault gives your team the tools to deliver exceptional customer experiences at scale.

Unified Inbox
All conversations from every channel arrive in one place. No switching tabs, no missed messages, no chaos.
Team Collaboration
Assign conversations, leave internal notes, mention teammates, and work together seamlessly without stepping on each other.
Customer Profiles
See full conversation history, contact details, and custom attributes for every customer. Context at your fingertips.
Automation
Set up rules to auto-assign, label, or respond to common queries. Let repetitive work run on its own.
Analytics
Track response times, resolution rates, CSAT scores, and agent performance with clean, actionable reports.
Internal Notes
Leave private notes visible only to your team — handoff context, flag issues, and communicate without the customer seeing.
Multi-Agent Support
Multiple agents can handle conversations simultaneously. Set capacity limits and intelligent routing rules.
Knowledge Base
Build a self-service help center your customers can search, and suggest articles directly inside conversations.
Product

Built for how support teams work

Every view is designed to reduce friction and help your team focus on what matters — the customer.

Unified Inbox — All Conversations
SM
Sarah Mitchell
I need help with my order
Facebook
JK
James Kim
Thanks so much!
WhatsApp
AL
Amy Lee
Shipment tracking question
Email
RP
Raj Patel
Refund status update?
Live Chat
Select a conversation
Choose from the list to view and reply
Analytics — Overview Dashboard
2,841
Conversations this month
+18% vs last month
94%
CSAT score
+2% vs last month
1m 42s
Avg first response
-18s vs last month
98%
Resolution rate
+1% vs last month
Conversations per day — June 2025
Contacts — Customer Directory
All Contacts 3,491 total
Search contacts…
Name Channel Location Status Last seen
SM
Sarah Mitchell
 Facebook New York, US Open 2 min ago
JK
James Kim
 WhatsApp Seoul, KR Resolved 15 min ago
AL
Amy Lee
 Email London, UK Pending 1 hr ago
RP
Raj Patel
 Live Chat Mumbai, IN Resolved 3 hr ago
MC
Maria Chen
 Instagram Toronto, CA Open 5 hr ago
Testimonials

Trusted by support teams worldwide

Thousands of businesses use ChatVault to manage customer conversations every day.

★★★★★

"We cut our average response time by 60% in the first month. Having everything in one inbox means nothing falls through the cracks. Our team is actually on top of things now."

LT
Laura Torres
Head of Support, Shopify Brand
★★★★★

"The WhatsApp integration alone was worth it. We serve customers across 12 countries and ChatVault handles every channel without us needing a separate tool for each one."

AK
Arjun Kapoor
CX Director, Fintech Startup
★★★★★

"We onboarded the whole team in under an afternoon. The UI is clean enough that it doesn't need training docs. And the analytics have helped us make real staffing decisions."

NB
Nina Bauer
Operations Manager, DTC Brand

Ready to unify your customer conversations?

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Simple, transparent pricing

Pay for what you need.
Nothing more.

Start free, grow as you go. All plans include unlimited contacts and conversation history.

Monthly
Yearly Save 25%
Starter
$ 29 /mo per agent

For small teams just getting started with customer support.

Get started free
Up to 3 agents
2 channels (Email + Live Chat)
Unified inbox
Basic analytics
Email support
1,000 contacts
Growth
$ 79 /mo per agent

For growing teams scaling their support operations.

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Up to 10 agents
All 5 channels
Automation rules
Advanced analytics
Priority support
10,000 contacts
Most Popular
Business
$ 149 /mo per agent

For teams that need full control, integrations, and SLA guarantees.

Start free trial
Unlimited agents
All channels + API access
Custom automation workflows
CSAT surveys
Dedicated account manager
Unlimited contacts
99.9% uptime SLA
Enterprise
Custom

For large organizations with complex requirements and enterprise-grade security needs.

Contact sales
Everything in Business
SSO / SAML
Custom data retention
On-premise deployment
24/7 dedicated support
Custom SLAs + contracts
No credit card to start
14-day free trial on all plans
Cancel anytime, no lock-in
Payments secured by Stripe
FAQ

Common questions

Can I switch plans anytime?
Yes. You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately, and downgrades apply at the start of the next billing cycle. We prorate any unused time when upgrading.
What counts as an "agent"?
An agent is any team member who has a login and can view or respond to conversations. Admins are also counted as agents. You can add or remove agents at any time, and billing adjusts accordingly.
Is there a free trial?
Yes. Every plan comes with a 14-day free trial, no credit card required. You get access to all features of the plan you choose so you can evaluate ChatVault properly before committing.
How does the yearly discount work?
When you choose yearly billing, you save 25% compared to the monthly rate. The full year is billed upfront as a single payment. You can still add or remove agents mid-year and we will adjust your next invoice accordingly.
Which channels are supported?
ChatVault supports Facebook Messenger, Instagram Direct Messages, WhatsApp Business API, Email (all providers via SMTP/IMAP), and website Live Chat via our embeddable widget. The Starter plan includes Email and Live Chat; all other channels are available on Growth and above.
What payment methods are accepted?
All payments are processed securely through Stripe. We accept all major credit and debit cards (Visa, Mastercard, Amex), and enterprise customers can arrange bank transfer or invoice-based billing through our sales team.

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